If you do not locate the file, the program is using the default preferences. If you located the file, move it to the desktop. Look for a file that is named Excel Toolbars (12) or Microsoft Excel Toolbars. To display this folder, hold down the OPTION key while you select the Go menu. The Library folder is hidden in MAC OS X Lion. On the First Aid tab, select Repair Disk Permissions.Select the primary hard disk drive for your computer.To use the Repair Disk Permissions feature, follow these steps: You can use the Repair Disk Permissions feature to troubleshoot permissions problems in Mac OS X 10.2 or later versions. Step 5: Use the Repair Disk Permissions feature If the issue continues to occur in safe mode, go to the next step. Step 4: Remove and then reinstall Officeįor information about how to remove and then reinstall Office, see How to download and install or uninstall Office 2016 for Mac. If the problem continues to occur, go to the next step. It will also re-create a folder in the ~/Library/Group Containers location.įor information about how to clean start your operating system (OS), see How to use a "clean startup" to determine whether background programs are interfering with Office for Mac. It could be a faulty peripheral, buggy software, or something could be wrong with your Mac’s hardware or software.This will reset Office back to the first-run phase of initial set up. Once you’ve shut down your Mac it’s a good idea to run some checks to find out what was causing the problem. Let us know in the comments if you have encountered any shut down problems and the steps you took to resolve it. Choose the main volume in Disk Utility (underneath your main drive) and choose Verify Disk Permissions > Repair Disk Permissions.If there are any problems click Repair Disk. Choose the main hard drive and click Verify Disk. Check that you have FileVault turned off (System Preferences > Security & Privacy > FileVault > Turn Off FileVault).Typically open the App and choose Help > Update or App > Update Software. Update any software that you installed outside of the App Store.Perform a software update (open App Store and click Updates > Update All).Unplug your mouse and keyboard and anything else that’s plugged into your Mac. Find out if there is a peripheral causing problems.If one app always freezes when you shut down, and cancels the shut down process then update it (or re-install it). Try to determine if one particular app is causing the problem.Go through each one at a time and see if it solves the problem: Here are some trouble-shoooting steps that we advise you to try. It could be caused by a variety of different problems. There’s no simple answer to fix a Mac that has problems shutting down. If your Mac is routinely refusing to shut down, and you’re not leaving apps and documents unsaved, then you should look at what is causing the problem rather than relying on pressing and holding the power button.įor a more detailed description of what to do read It’s best not to get into the habit of shutting your Mac down this way because macOS will work better if it gets to shut down properly (allowing it to clean up and store code properly). Leave the Mac for around 30 seconds before pressing the Power button again to switch it back on.Press and hold the Power button on your Mac until the screen goes black and the power light goes off.
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